hello@byteyard.com.au
Put "Tetherd" in the subject. We reply within 12 hours, 7 days a week, wherever you are in the world.
- Help us help you fasterInclude your order number, your phone model, the country you're in, and a screenshot of what you see.
Talk to a real person.
Stuck overseas, or a question before you buy? Email us and we reply within 12 hours, 7 days a week.
No data right now?
While you wait for our reply, these fix most problems:
- 1. Check the Tetherd line is onAnd that mobile data is set to Tetherd.
- 2. Turn on data roaming for TetherdIt doesn't cost extra on Tetherd.
- 3. Restart your phoneMore fixes in the help centre.
Complaints
If something's gone wrong and you're not happy with how we've handled it, email hello@byteyard.com.au with "Complaint" in the subject. We'll confirm we've got it within 2 business days, tell you who's looking after it, and aim to sort it out within 15 business days. If we need longer, we'll tell you why and when to expect an answer.
Making a complaint is free, and it won't affect your service.