Refund policy

Last updated 3 November 2026

Tetherd isn't selling yet. This policy will apply to every order once we open.

The short version

• Not installed yet? Full refund, for any reason.
• Installed but not working? We'll help you connect. If we can't, you get a new eSIM or a full refund.
• Installed and working? No refund for data you didn't use, because the plan was delivered as described.

Before you install

Until your eSIM is installed on a phone, you can cancel for any reason and get your money back in full. That includes a cancelled or moved trip, a phone that turns out not to support eSIM or is locked, buying the wrong plan, or simply changing your mind. You have six months from buying to ask.

We can see whether an eSIM has been installed, so you don't need to prove anything. Just email us with your order number.

If it doesn't work

If your eSIM won't install, or won't connect at your destination where the plan says it works, email us. We'll help you fix it, and most problems are sorted in a few minutes. If we can't get it working, we'll send you a replacement eSIM or refund you in full, whichever you prefer.

If it worked for part of your trip and then stopped through no fault of yours, we'll refund the part you couldn't use.

When we can't refund

• Data you didn't use on a plan that was installed and worked.
• An eSIM that was deleted from the phone after it was installed. A deleted eSIM usually can't be put back.
• Slow speeds or gaps in coverage that come from the local network, such as in remote areas, indoors or at sea, where the plan otherwise worked.
• A plan used up or expired before you asked.

How to ask

Email hello@byteyard.com.au with your order number and what happened. We reply within 12 hours, 7 days a week. Refunds go back to the card you paid with, and usually show up within 5 to 10 business days, depending on your bank.

Your rights under Australian law

Our services come with guarantees that can't be excluded under the Australian Consumer Law. If there's a major failure with the service, you're entitled to cancel and get a refund for the unused part, or compensation for its reduced value. You're also entitled to be compensated for any other reasonably foreseeable loss or damage. This policy adds to those rights, it doesn't replace them.

Questions

See the help centre, or contact us.